Shipping, Return & Refund Policy
What is Voylite’s Return Policy?
Voylite’s Return Policies are valid only for 48 Hours from receipt of the product and applicable only for the following reasons:
- Damaged on arrival
- Manufacturing defect
- In-correct product
- Incomplete product.
The time frame starts from date the product was delivered as per the confirmation received from Voylite’s Courier Partners.
Exceptions to Voylite’s Return Policy
- Products with Selling Price less than Rs.1000 for which Voylite’s Vendors do not offer return/replacement.
- On certain Products the Seller's or Brand's Warranty may supersede Voylite’s Return Policies.
- Customized orders cannot be returned
- No returns will be accepted for lack of assembly service.
- Bulbs need to be procured by customers. No returns would be accepted for lack of bulbs
Please refer to the Return Policy mentioned under the product detail page to check if the item is eligible for return or not.
What is the Refund Policy for the returned item?
Voylite will process refunds after a quality check of the items returned by you. If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 14 days of refund being approved. If you have paid for the order using Gift Cards / Credits, then the amount gets refunded to your account within 3 days of the refund approval.
How do I return/exchange my order?
Voylite offers an easy self-service return process. To return/exchange your order, please follow the following steps:
- Login to your account
- Go to the ‘Orders’ Tab
- Select the Item that you want to return
- Click on ‘Return’
- Select the reason for return and upload supporting photographs
- Select the Address for pickup and Submit.
- On verification, you will be notified by Voylite of the product return acceptance within 48 hours of receipt of your request by an email.
- On receiving the notification, kindly have the product packed back exactly in the way it was received by you.
- Voylite’s Courier partner will pick-up the package from you.
Please Note: In case you bought the item as a guest user and therefore, cannot access 'My Account' then please call us at +91 22-2604 4959
When will my return get picked up?
Voylite sends the return pick-up request to its Courier Partner as soon as it sends the notification to you for acceptance of the Return. The Courier partner typically picks-up the returned items within 3 business days of receiving the request.
I have received 'Pickup service is not available' message when I try to return/exchange my order. What do I need to do now?
There are certain pin-codes where our Courier partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of Voylite’s Courier partners support pick-up of the returned items from a pin-code. If you get to see this message, you are requested to send the items to the warehouse using a courier company available in your location. After sending the shipment, please upload the shipment receipt through the 'Returns' upload functionality on the website. Please note it is mandatory to submit the shipping details to get a refund for the returned item. Once the returned item is received in the warehouse, Voylite will refund the amount of the items and also the amount that you spent on sending the item to the warehouse.
What is the warehouse address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order?
When you get to see the message 'Pickup service is not available' message, please send the returned items to the Voylite warehouse address mentioned below:
Voylite Designs Private Limited
No 70, 7th Floor, JITO Business Bay, Srihari Kute Marg
Can I cancel the order?
Voylite takes great pride in all the designs created and curated by its in house design and curation team. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, Voylite will not be able to process cancellation requests after the order is confirmed by the Vendor. The Order confirmation by the Vendor can happen anytime within a few minutes to a maximum 24 hours from the time of placing your order.
Which locations does Voylite ship products to?
Voylite ships goods across most locations in India serviced by its Courier Partners. However, for certain remote and distant locations Voylite has additional shipping charges applicable which would be indicated to you at the time of selection and payment for a product.
How long does it take for delivery and how do I track my shipment?
For the products in stock, order gets processed within 24 hours and dispatched within 2 working days. Orders get delivered within 10 business days depending on the location of the customer. Voylite will try to ensure that the product reaches you within the delivery time communicated, however, exigencies may delay the delivery. In such cases, please do not worry. Do get in touch with us for the latest update on your shipment, if Voylite’s Customer Service Team has already not gotten in touch with you or the same is not updated on your Tracking Order Delivery screen.
To track the status of your order, please go to the link “Track Order” of http://www.voylite.com/track-order . In case you are not logged into your account you are required to mention the docket number or reference number and click on Submit/Track button. This will give you the status of your order.
Are shipping charges or any additional hidden charges applicable for my order?
No, Shipping is free of charge to all serviceable locations except for some remote and distant locations which would be notified on your screen prior to your purchase of the product, based on your location. Any additional charges like entry taxes, octroi are paid by Voylite. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not and if at all any charges are payable for your location.
What if I am unavailable for taking delivery of my shipment at my given shipping address?
You will be notified in advance by email/sms that your shipment is on the way, on the designated day of delivery. However, in case you would not be available at the address, we request you to notify us in advance. In any case, the Courier partner would attempt delivery 3 times before returning the product back to the Vendor. You will be notified of the same by Voylite/ the Courier Partner. In case the package arrives undelivered to the Vendor after the 3 attempts, you will need to pay shipping charges for the product to be redelivered back to your address. For any queries in this regard you may contact Voylite’s Customer Service Team for assistance.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that your packet/box was delivered in proper condition (without obvious defects or damage).